Open-ended acceptance
Milestones signed off at client discretion, delaying revenue.
Consulting & Professional Services
Make sure deliverables, assumptions, acceptance and client dependencies in your SOW match what the brief actually asked for.
Reference · Brief §2
"Deliver a target operating model and full implementation roadmap."
Response · SOW Deliverable 3
"Roadmap to be finalised to the client's satisfaction."
Finding
Subjective acceptance with no revision limit — effort is effectively uncapped.
Recommended action
Define objective acceptance criteria and a two-round review limit.
Where margin leaks
Milestones signed off at client discretion, delaying revenue.
Client inputs your plan relies on but the contract never requires.
No mechanism to price work that falls outside the agreed scope.
Documents
Analysis focus
Findings support human review and decision-making. They are not legal advice.
Deployment compatibility
AWS
Commercial & GovCloud
Microsoft Azure
Enterprise & Government
Google Cloud
Managed regions
Kubernetes
Containerised rollout
Private data centre
Air-gapped, zero egress
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